Major disappointment
Submitted by Bluesuede71 -
3/20/2017
I bought this range in Oct '16 at my local retailer. Within a month of purchasing the range, it started malfunctioning. The range would heat up to the temperature set, but at times it would not maintain the temperature. Then the range would not re-start until it cooled below 150 degrees. At first, I thought it was user error. Afterall, it was our first new range in at least 15 years, and it had a nice digital screen. It was a brand new unit, and I just couldn't wrap my head around the fact that it was malfunctioning so soon. Anyways, the malfunctioning continued to occur more often until we could no longer ignore it. So, I called my retailer to see if they could provide me with the correct contact information for Whirlpool's warranty center. I was pleased to learn that the retailer would set up the service appointment. Unfortunately, I had to wait a full week for a technician to arrive. When the technician showed up, he quickly diagnosed the issue as a faulty ignitor. Simply fix that should have taken 5 mins. to install. However, the company Whirlpool uses for warranty repairs don't bother stocking replacement parts on their trucks. Rather, they wait until a diagnosis is completed before ordering any parts. Seeing how I waited a week already to have a technician to show up, I called Whirlpool to see if they could speed things up. Their solution; give me an extended warranty. So, I had to wait another week before the technician would come back w/ the replacement part. While the extended warranty offer was a nice gesture, the actual value to me is almost zero. If I have to wait two weeks for any repairs to be completed on my Whirlpool range, how often am I going to want to involve Whirlpool in the repair process? At the end of the day, I'm sure Whirlpool conducted an analysis that weighed the costs of providing an excellent service level, versus the savings from a sub par service level. If a few more customers suffer, it's no biggie to Whirlpool.
No, I do not recommend this product
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